How do I pause or cancel my account?

Temporarily pause your warehouse account or schedule deletion.

If you need to take a break or stop using the platform entirely, you have two options: pause your account to keep your data while suspending operations, or request full account deletion.

Pausing your account

Warehouse accounts can be paused for a $10/month holding fee. While paused, your products, orders, integrations, and team members stay intact, but order syncing and billing are suspended. You can resume at any time from your billing settings.

Cancelling your account

To cancel permanently, open Account and find the Danger Zone section. Click Request Account Deletion and confirm by entering the security phrase. Your account is scheduled for deletion 30 days out, giving you time to change your mind.

Cancelling the deletion

During the 30-day grace period, you can cancel the deletion request from the same Danger Zone section. After 30 days, your data is permanently removed and cannot be recovered.

Downloading your data

Before deleting, use the Export My Data button in the Danger Zone to download a complete archive of your account. The export includes orders, products, inventory, invoices, and team information in CSV format.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.