How do I pause or close my warehouse account?

Pause your MyOnlineSeller account for a low monthly fee to keep your data, or fully close it to delete everything. Here's how each option works.

You have two options if you need to step away from MyOnlineSeller: pause your account to keep all your data on hold, or close it permanently to delete it. Both are managed from the Danger Zone of your Account settings.

Pause your account

Pausing keeps all of your data — clients, products, inventory, historical orders, and integrations — in place for a $10/month holding fee. Order processing and integrations are turned off while you are paused, so no new orders will sync in.

1. Open Account from the avatar menu and scroll to the Danger Zone.
2. Click Pause account.
3. Confirm the holding fee and the date your subscription will switch to paused billing.

You can resume at any time from the same screen, and full functionality returns immediately.

Close your account

Closing schedules a permanent deletion of your workspace. You will have 30 days to change your mind before the deletion runs.

1. From the Danger Zone, click Request account deletion.
2. Enter your reason (optional but helpful for our team) and confirm.
3. You'll receive a confirmation email with a link to verify the request.

What happens to my clients?

Your clients lose access to their portal as soon as your account is paused or closed. We recommend giving them notice and exporting any reports or invoices they may need before you proceed.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.