How do I reset my password?

Reset your MyOnlineSeller password from the sign-in screen using a one-time code or secure link sent to your email.

You can reset your password from the sign-in screen using the one-time login code or the secure sign-in link sent to your email. MyOnlineSeller does not require you to remember a long-term password — every sign-in uses a fresh 6-digit code.

Sign in with a one-time code

1. Go to the sign-in page for your warehouse or client portal.
2. Enter your email address and click Send code.
3. Open the email from MyOnlineSeller and copy the 6-digit code.
4. Paste the code into the sign-in screen and click Verify.

You will be signed in immediately. The code expires after 10 minutes, so request a fresh one if it has been longer.

Use the secure sign-in link instead

If you cannot find the code or your email client strips the formatting, click the Sign in with a secure link option on the same email. The link signs you in directly and expires after a short window for security.

Still cannot sign in?

• Double-check that you are using the email address your warehouse or client account was created with.
• Check your spam or promotions folder — code emails sometimes land there on the first delivery.
• If your account was disabled, the warehouse admin will need to re-enable it before you can sign in.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.