How do I update my email address or name?

Change the email address or display name on your MyOnlineSeller account from the Account page in a few steps.

You can update your name and email address from the Account page in your portal. Changing your email triggers a verification step on the new address before the change takes effect.

Update your name

1. Click your avatar in the top-right and choose Account.
2. Edit the Name field with your preferred display name.
3. Click Save changes.

Your new name appears across the platform — including audit logs, issue messages, and team listings — within a few seconds.

Update your email address

1. From the Account page, click Change email next to your current email address.
2. Enter the new email address and click Send verification.
3. Open the verification email at the new address and click the confirmation link.
4. Sign back in using a one-time code sent to the new address.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.