How do I disconnect or change an integration?

Open the integration card in your settings to disconnect, reconnect, or update credentials at any time.

Open your Account page (or Admin Settings for warehouse-level integrations), find the integration you want to change, and use Disconnect or Reconnect from the integration card.

Disconnecting an integration

Click Disconnect on the integration card and confirm. The platform will stop syncing immediately. Existing orders, products, and tracking already in the system will remain — only future sync activity will stop.

Reconnecting after credentials change

If your store password, API key, or OAuth approval has changed, click Reconnect on the integration. You will be guided through the same flow as the original connection. Any orders that failed to import while the connection was broken will be retried.

Switching to a different platform

If you are migrating from one store platform to another (for example, Shopify to BigCommerce), connect the new integration first, confirm orders are flowing in, then disconnect the old one. This avoids any gap in order import.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.