How do I cancel an order?

Cancel an order before it ships, including how cancellations affect inventory and billing.

You can cancel any order that has not shipped yet. Once a shipping label has been purchased and the package is in transit, you must void the label or process a return instead.

Steps to cancel

1. Open the order from the Orders list.
2. Click the More Actions menu in the top right.
3. Select Cancel Order.
4. Enter a short reason for the cancellation.
5. Confirm by clicking Cancel Order in the dialog.

What happens to inventory

Reserved inventory is automatically returned to available stock the moment the order is cancelled. No manual restocking is needed.

What happens to billing

Cancelled orders are not included in the client's monthly invoice. Any fulfillment fees that would have applied are removed automatically.

Cancellation requests from clients

Clients can submit cancellation requests from their portal. These appear as an open issue on the order. Review the request, then cancel the order or decline the request through the issue thread.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.