How do I report a problem with an order?

Open an issue on an order to track problems like wrong items, damages, or cancellation requests.

Issues let warehouses and clients communicate about specific orders in a threaded conversation, with a clear status and resolution history.

Common issue types

• Wrong items shipped or received.
• Incorrect quantity in the package.
• Cancellation request from the customer.
• Damaged product on arrival.
• Missing items from the shipment.

Steps to report an issue

1. Open the order.
2. Click the Report Issue button in the order header.
3. Select the issue type from the dropdown.
4. Describe what happened in the message field. Attach photos if helpful.
5. Click Submit.

What happens after submission

The issue appears in the Issues tab for both the warehouse and the client. Either side can reply, and the conversation stays attached to the order.

When the issue is resolved, click Close Issue and select an outcome (resolved, credit issued, refund issued, etc.). Closed issues remain visible for reference.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.