How do I enable returns for my store?

Turn on returns processing so your warehouse can accept and handle customer returns.

Returns are disabled by default. To accept customer returns, open your Account settings and turn on returns processing for your warehouse.

Enable returns

1. Go to Account in the left sidebar.
2. Open the Returns section.
3. Toggle "Accept returns" to On.
4. Choose a default disposition for returned items (Restock, Inspect, or Discard).
5. Click Save.

What happens next

Once enabled, your warehouse can log incoming returns against your orders and update inventory based on the disposition you selected. You will see a confirmation message when your settings are saved.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.