How do I process a return at the warehouse?

Log an incoming return, inspect the items, and choose the right disposition.

When a return arrives at the warehouse, log it in the Returns dashboard so the client is notified and inventory stays accurate.

Log the return

1. Go to Returns in the admin sidebar.
2. Click "New Return" or open the existing return record if the client created it.
3. Search for the original order by order number, customer name, or tracking number.
4. Select the items being returned and confirm the quantities.

Inspect and choose a disposition

After receiving the package, inspect each item and pick a disposition:

• Restock — item is in resellable condition and goes back into available inventory.
• Inspect — item needs further review before a decision is made.
• Discard — item is damaged or unsellable and will not be added back to stock.

Complete the return

Click "Mark Complete" when the return is fully processed. The client will receive a notification with the final disposition.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.