How do I issue a refund or credit for a return?

Refund a customer in your storefront or issue platform credit through an order issue.

Refunds to the end customer are issued through the original sales channel (Shopify, Amazon, etc.). The fulfillment platform tracks the return and any platform-side credit between the warehouse and the client.

Refund the customer

Process the customer refund directly in the storefront where the order was placed. The platform does not push refunds back to the sales channel automatically.

Issue a credit between warehouse and client

1. Open the order and click "Report an Issue" if one does not already exist.
2. The warehouse reviews the issue and can apply a credit to the next invoice.
3. You will see the credit listed under Billing once it is applied.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.