Why was my return marked as "Return to Sender"?

Understand why a shipped order came back to the warehouse and what to do next.

A "Return to Sender" (RTS) means the carrier could not deliver the package and shipped it back to the warehouse. This is different from a customer-initiated return.

Common causes

• Incorrect or incomplete shipping address.
• Customer was unavailable after multiple delivery attempts.
• Package was refused by the recipient.
• Address was flagged as undeliverable by the carrier.

What to do

1. Open the order and review the shipping address with the customer.
2. Update the address if it was incorrect.
3. Reship the order using the corrected address, or refund the customer if they no longer want the item.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.