How do I void or cancel a shipping label?

Open the order and click Void Label. If the carrier hasn't scanned the package, the charge is refunded automatically.

To void a shipping label, open the order and click Void Label. The system requests a refund from the carrier and reverses the order back to Awaiting Shipment so you can reprint or cancel it.

When refunds are issued

If the package has not yet been scanned by the carrier, you'll receive a full refund within a few weeks (the exact timing varies by carrier). If the label has been scanned in transit, it cannot be voided.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.