How do I report a bug or get human help?
When self-service is not enough, here is how to reach support with the right context to get a fast resolution.
Most issues are covered by the articles in this Help Center, but when you need a human, the fastest path to a fix is sending us the right context up front.
Before contacting support
- Note the exact time the problem occurred — this helps us find it in the logs.
- Copy the URL of the page where the problem happened.
- Take a screenshot of any error message, including the browser console if you know how to open it.
- List the steps to reproduce the issue, in order.
How to reach us
Use the Contact form linked from the footer. Choose the appropriate category — Bug Report, Billing, or General Inquiry — so it routes to the right team. Include the details from the checklist above in the message body.
Critical outages
If the entire platform appears to be down, check the status page first. Posting an outage to support will not get a faster response than what is already in progress.
Still need help?
If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.