Troubleshooting

Quick fixes for the most common issues — sync errors, missing orders, cache problems, and more.

• Why did my shipping label fail to print?
• Why was my order flagged for review?
• How do I report a bug or get human help?
• I made a mistake — can I undo a shipment or invoice?
• Why am I seeing an "Unrecognized SKU" issue?
• My tracking number is not updating — what should I do?
• Why does my inventory count look wrong?
• Why are my orders not syncing from my store?
• Why is the page slow or showing stale data?
• I cannot log in — what should I check?