Why is the page slow or showing stale data?

Performance and caching issues — what to try when the app feels sluggish or shows outdated information.

The platform uses aggressive caching to keep large lists fast for high-volume warehouses. Occasionally this cache can show data that is a few seconds out of date.

Force a fresh fetch

Refresh the browser tab with Cmd/Ctrl+R. This bypasses the in-memory cache and re-fetches every visible widget from the database.

The page is slow to load

• Check your network speed — large order lists with images can be heavy on slow connections.
• Close other tabs of the same app. Multiple open tabs share rate limits.
• Switch off any browser extensions that inject scripts into pages (ad blockers, password managers in aggressive modes).

Real-time updates stopped working

Counters like "Awaiting Shipment" use a real-time subscription that occasionally drops on flaky networks. A page refresh restores it instantly.

Still need help?

If this article did not solve your problem, our team is happy to help. Email us at support@myonlineseller.com or visit our Contact page. Include your account email and any relevant order, invoice, or shipment IDs so we can dig in quickly.